If your application is delayed because Nova wasn’t able to retrieve your credit report, don’t worry — this is common and can often be resolved with a few quick steps.
Step 1: Understand why the credit check was unsuccessful
This may happen due to:
A mismatch in your name, date of birth, address, or credit history
Selecting the wrong country (such as the U.S. or Canada instead of your home country)
Too many failed attempts, leading to a temporary lock
A technical issue between Nova and your local credit bureau
Step 2: Review this article for the detailed next steps
What should I do if I can’t complete my Nova credit check?
This guide will walk you through how to resolve the issue and move your application forward.
