If you're encountering difficulties registering on the Launch portal, here are some common reasons and solutions:
-
Incorrect Information:
- Invalid credentials first and last name: Ensure you've entered your first and last name correctly, without including your middle name or initial.
- Account number: Verify that you've entered the correct 9-digit account number.
- Date of birth: Check that your date of birth is entered in the correct MM-DD-YYYY format.
- Missing required fields: Make sure you've filled in all mandatory fields.
-
Technical Issues:
- Internet connectivity: Ensure you have a stable internet connection.
- Browser compatibility: Try using a different browser or updating your current one.
- Website glitches: Temporary technical issues might be causing the error. Try refreshing the page or registering later.
- Clear cache and cookies: Clearing your browser's cache and cookies can sometimes resolve technical issues.
If the Issue Persists
- Contact Launch Support at +1-877-354-2629 or visit https://borrower.launchservicing.com/pub/Help.aspx
Email MPOWER: For further assistance, email the MPOWER servicing team. Our team can provide specific guidance based on the error message you're receiving.
