If you're encountering difficulties registering on the Launch portal, here are some common reasons and solutions:

• Technical Issues:
  • Internet connectivity: Ensure you have a stable internet connection.
  • Browser compatibility: Try using a different browser or updating your current one.
  • Website glitches: Temporary technical issues might be causing the error. Try refreshing the page or registering later.
  • Clear cache and cookies: Clearing your browser's cache and cookies can sometimes resolve technical issues.
• Incorrect Information:
  • Invalid credentials first and last name: Ensure you've entered your first and last name correctly, without including your middle name or initial.
  • Account number: Verify that you've entered the correct 9-digit account number.
  • Date of birth: Check that your date of birth is entered in the correct MM-DD-YYYY format.
  • Missing required fields: Make sure you've filled in all mandatory fields.

If the Issue Persists

• Contact Launch Support: on +1-877-354-2629 or email CustomerService@launchservicing.com.

Email MPOWER: For any further assistance, email the MPOWER servicing team. Our team can provide specific guidance based on the error message you’re receiving.