If your original lender indicates an incorrect balance on your refinanced loan, follow these steps:

• Verify the payoff Amount: Check all documentation you received from MPOWER, including the payoff statement and final disbursement details.
• Contact MPOWER immediately: Inform MPOWER about the discrepancy as soon as you become aware and confirm the payoff amount sent to the original lender. You can reach out via the contact page.
• Coordinate with the original lender: 
  • You need to coordinate directly with your original lender to collect all relevant documentation showing the correct balance of your original loan. This may include past statements, payoff letters, etc. 
  • Provide relevant documentation like a payoff statement or final disbursement details to your original lender verifying the payments made.
  • Once the balance is cleared, request a confirmation letter from your original lender stating that the loan is fully paid off.
•  Submit additional payment if necessary: If there is a small remaining balance due to timing issues or other discrepancies, arrange to pay this amount directly to your original lender to fully settle the loan.
• Request refund: If you overpaid and a refund is due, ask your original lender to refund the credit balance directly to you. To process the refund, provide them with the necessary details, such as your mailing address or bank account information.
• Monitor communication: Stay in constant communication with both MPOWER and your original lender to resolve the issue promptly.

By following these steps, you can effectively address any discrepancies in the loan balance, ensuring a smooth refinancing process.