How to Apply

• Can I take a loan for my family member or friend?
• How long does it take to get a loan with MPOWER?
• I'm having trouble filling out the application.
• How do I update or edit my application?
• What is the application process?
• How do I apply for more than one loan?

Application Status

• When does my loan application expire?
• What is the status of my application?

Required Documentation

• What documents and personal information should I have prepared when applying?
• What financial documents do I need?
• What school documents do I need?
• Are test scores required?
• Where can I find MPOWER provided forms?
• I have a question about my proof of address, resume, ID or immigration related document.

Credit Reviews

• How do I dispute any errors or corrections on my credit report?
• If I am unable to retrieve my home country credit report via Nova, what should I do?
• How does MPOWER review my home country credit history? What is Nova Credit?
• How does applying for an MPOWER loan impact my U.S. credit score?

Approval

• Where can I find the E-Sign Code needed to sign my final loan document packet?
• Can I defer my approved application to a different loan period?
• How does MPOWER review my application?
• Why was I approved for less than the amount I requested? Can I request more if this happens?

School Certification

• My school certified my loan, but I still haven’t received my Final Loan Documents.
• What is School Certification and why is it needed?
• Why is the School Certification taking so long? Can it be expedited?

Cancellation

• Can I cancel my application?

Disbursement

• Can I request to hold the disbursement/funding of my loan off?
• What is disbursement?
• How is the loan disbursed?
• When will MPOWER send the funds to my school?
• Where can I find the date my funds will be sent to my school?
• How are the funds for books, insurance, and other living expenses disbursed?

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