General

• Is there anything I should do before the Nov. 2, 2023 change?
• I have multiple loans with Firstmark/Nelnet. Will all of them be transferred?

Firstmark/Nelnet account

• Will I still have access to my Firstmark account after the transition to Launch?
• How can I access my tax documents from two years ago?
• Who do I contact if I can’t access my Firstmark account or if I need help with something else related to my account?

Loan terms

• Will my interest rate increase?
• Will my repayment term change?
• Will I lose my autopay discounts?
• Will I lose my DACA discount?
• Will I lose my Graduation/Employment discount?

Launch Account

• I already have a Launch account. Will my Firstmark/Nelnet loan(s) be added to my existing Launch account?
• When will I be able to set up my Launch account?
• How will I set up my Launch account?
• Do I need an SSN to create a Launch account?
• I received an error message when I was trying to register. What should I do?

Payment

• I’m currently making a payment of US$XX per month. Will that change?
• Will my payment due date change?
• Can I use online bill-pay with Launch?
• Do I have to sign up for autopay again?
• When is the last day I can send a one-time payment to Firstmark?
• Can I use my international account to make payments to Launch?

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Flywire and NorthStar

• I signed up for autopay through NorthStar. Is there anything I need to do?
• What option should I select when I initiate my payment through Flywire/NorthStar?
• Where will I find my account number or loan ID for Launch?
• When is the last date I should initiate a one-time payment to Firstmark/NorthStar through Flywire or NorthStar?

Credit reporting

• Will Firstmark and Launch both report the same loan?
• Will my credit history be negatively impacted?

Contact

• I still need help. Who should I contact?