I still need help. Who should I contact? September 26, 2023 10:25 Updated If you’re reaching out on or before Oct. 31, you can still contact Firstmark customer service using the information here or you can contact us. If you’re reaching out on or after Nov. 1, you can contact us or Launch. Related articles How can I contact MPOWER? Can I refinance my loan if I have bad credit or no credit history? How much will my monthly payment be? What will my interest rate be? What documents and personal information should I have prepared when applying?