I still need help. Who should I contact? September 26, 2023 10:25 Updated If you’re reaching out on or before Oct. 31, you can still contact Firstmark customer service using the information here or you can contact us. If you’re reaching out on or after Nov. 1, you can contact us or Launch. Related articles How can I contact MPOWER? Will COVID-19 affect my visa status? How do I study or work online effectively? What programs are eligible? Can I refinance my loan if I have bad credit or no credit history?