Who do I contact if I can’t access my Firstmark account or if I need help with something else related to my account? September 26, 2023 09:55 Updated If you’re reaching out on or before Oct. 31, 2023, you can still contact Firstmark customer service using the information here or you can contact us. If you’re reaching out on or after Nov. 1, 2023, you can contact us or Launch. Related articles Do you offer a deferment period for extended training beyond academic requirements, such as medical residency and dentistry? Will my interest rate increase? How can I access my tax documents from two years ago? How do I appeal my application to refinance my loan? How do I start an application to refinance my loan?